1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

This may include:

• full name
• email address
• phone number
• billing address
• shipping address
• account login details
• order details
• customer service messages or inquiry submissions

 

Payment Information

Payment details may be collected and processed through third-party payment providers. BioLabDirect does not necessarily store full payment card information on its own servers.

 

Information Collected Automatically

When you use our website, certain information may be collected automatically, such as:

• IP address
• browser type
• device type
• operating system
• referral source
• pages viewed
• site activity and interactions
• cookies and similar tracking technologies

 

2. How We Use Your Information

BioLabDirect may use collected information to:

• process and fulfill orders
• provide customer support
• send order confirmations, updates, and service-related communications
• improve website performance, usability, and customer experience
• detect, prevent, or investigate fraud, abuse, or unauthorized activity
• maintain internal business records
• comply with legal and regulatory obligations
• send promotional or marketing communications where permitted or where you have opted in

We do not sell your personal information to third parties for cash consideration.

 

3. How We Share Information

We may share your information with trusted third parties when necessary to operate our business, including:

• payment processors
• shipping and logistics providers
• website hosting and platform providers
• analytics providers
• email or marketing service providers
• fraud prevention or security vendors

We may also disclose information:

• if required by law
• in response to valid legal requests or court orders
• to protect our rights, property, users, or operations
• in connection with a business transfer, merger, sale, or restructuring

 

4. Cookies and Tracking Technologies

BioLabDirect may use cookies, pixels, and similar technologies to:

• remember site preferences
• improve functionality
• analyze traffic and user behavior
• support security and performance
• assist with advertising or remarketing, where applicable

You may be able to control cookies through your browser settings. Disabling cookies may affect certain features or functions of the site.

 

5. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your information from:

• unauthorized access
• accidental loss
• misuse
• disclosure
• alteration
• destruction

However, no method of data transmission or storage can be guaranteed to be completely secure. For that reason, BioLabDirect cannot guarantee absolute security of your information.

 

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• request access to the information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of certain personal information
• opt out of marketing communications
• request restrictions on certain processing activities
• object to certain uses of your information, where applicable

To make a privacy-related request, contact BioLabDirect using the contact information provided below.

 

7. Data Retention

BioLabDirect retains personal information only for as long as reasonably necessary to:

• fulfill orders and provide services
• maintain required records
• comply with legal, tax, accounting, or regulatory obligations
• resolve disputes
• enforce our policies and agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

 

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. BioLabDirect is not responsible for the privacy practices, policies, or content of those third-party sites.

We encourage users to review the privacy policies of any external sites they visit.

 

9. Children’s Privacy

BioLabDirect does not knowingly collect personal information from individuals under the age of 18.

If you believe that a minor has submitted personal information through our website, please contact us promptly so that we may review and take appropriate action.

 

10. Marketing Communications

If you opt in to receive marketing emails or promotional messages from BioLabDirect, we may send updates regarding products, offers, announcements, or other brand-related content.

You can opt out of marketing emails at any time by:

• clicking the unsubscribe link in the email, or
• contacting us directly

Please note that even if you opt out of marketing communications, we may still send non-promotional communications related to orders, account activity, or service matters.

 

11. SMS Communications

If BioLabDirect offers SMS communications and you choose to opt in, you may receive text messages relating to:

• order updates
• customer support
• account activity
• promotions or announcements, if consent is provided

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, if applicable, or by contacting us directly.

 

12. Changes to This Privacy Policy

BioLabDirect may update or revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective or revision date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

 

13. Contact Us

If you have any questions about this Privacy Policy or would like to submit a privacy-related request, please contact BioLabDirect:

Email: support@biolabdirect.com
Website: www.biolabdirect.com